Rashtriya Swasthya Bima Yojana + Universal Health Insurance Scheme

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Grievance Redressal

The success rate of any scheme depends on how it handles the complaints and grievances about the scheme. A process for handling the grievances can enhance outcome and give user the satisfaction that their complaints have been addressed, and there is greater possibility that it would be resolved as per the policies.
For efficient and transparent settlement of issues between different stakeholders in MHIS (RSBY+UHIS), a web window on www.rsby.gov.in  where anyone can send their complaints has been designed. Complaints would also come directly to District Key Manager (DKM)/State Nodal Agency (SNA) and Ministry of Labour and Employment (MoLE) from various Stakeholders such as Beneficiary/Hospital/IC/TPA/NGO or any other party.

The complaints will be referred to the concerned agency for Redressal within the prescribe time frame.

 Methods to lodge complaint for Megha Health Insurance Scheme

Steps to register a complaint online

Step 1: Click on the following link

Step 2: Click on the link Central Grievance Redressal & Management System

Step 3: Click on the following Box, enter the required information and save before exit.

Step 4: Once the complaint is register you will receive a UCN   number for your reference.
To check the status of your complaint you can click on the following link

To know your Grievance Status
please enter your UCN.





List of Contact Person for any Complaints &Grievances

Sl.No Contact person District Address Contact Number
1 Ms. A. Alda Passi Meghalaya Dtr. Health Services, Health Complex, MHIS, SNA, Laitumkhrah, Shillong 8794306293
2 Mr. Andrew Pyngrope East Khasi Hills DM&HO Office, Shillong 9856199257
3 Mr. Jason Mark West Khasi Hills DM&HO Office, Nongstoin 9856186094
4 Mr. Daniel Marbaniang Ri-Bhoi District DM&HO Office, Nongpoh 8730811035
5 Mrs. Prelene Marwein South West Khasi DM&HO Office, Mawkyrwat 9863073719
6 Ms. Riyooka Nongbri East Jaintia Hills DM&HO Office, Khliehriat 9856706477
7 Mr. Philemon Bamon West Jaintia Hills DM&HO Office, Jowai 9436345195
8 Mr. Fred R G Momin North Garo Hills DM&HO Office, Resulbelpara 8794545484
9 Mr. Anupam ChMarak South Garo Hills DM&HO Office, Baghmara 9435550926
10 Mr. Sankar Hajong South West Garo DM&HO Office, Ampati 9863961535
11 Mr. Micky D Sangma East Garo Hills DM&HO Office, Williamnagar 9612885021
12 Ms. Vivian S ChMarak West Garo Hills DM&HO Office, Tura 9856447038