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Grievance Redressal

DGRC : Proceedings of the monthly meeting

The success rate of any scheme depends on how it handles the complaints and grievances about the scheme. A process for handling the grievances can enhance outcome and give user the satisfaction that their complaints have been addressed, and there is greater possibility that it would be resolved as per the policies. For efficient and transparent settlement of issues between different stakeholders in MHIS (RSBY+UHIS), a web window on where anyone can send their complaints has been designed. Complaints would also come directly to District Key Manager (DKM)/State Nodal Agency (SNA) and Ministry of Labour and Employment (MoLE) from various Stakeholders such as Beneficiary/Hospital/IC/TPA/NGO or any other party.

The complaints will be referred to the concerned agency for Redressal within the prescribe time frame.

Methods to lodge complaint for Megha Health Insurance Scheme

  • Toll free Number (1800 102 4762)
  • Web based system  ( Central Grievance Redressal & Management System) MoLE  (Online Complaint Registration)
  • State Public Grievances & Monitoring System
  • Telephone calls :- +91-8575037577
  • Others (Letter , Emails, Walk-In)

Steps to register a complaint online

Step 1: Click on the following link

Step 2: Click on the link Central Grievance Redressal & Management System

Central Redressal & Managemetral Grievancnt System

Step 3: Click on the following Box, enter the required information and save before exit.

Online complaint Registration website

Step 4: Once the complaint is register you will receive a UCN number for your reference.
To check the status of your complaint you can click on the following link

Online complaint Registration website
  • To address the Complaints & Grievances of the various Stakeholders (Beneficiary/Hospitals(Pvt/Public)/Insurance company/TPA and others), a Grievance Redressal Committees has been set in the State and in all the 11 District .

List of Contact Person for any Complaints and Grievances

Sr.No Contact person District Address Contact Number
1 Ms. A. Alda Passi Meghalaya Dtr. Health Services, Health Complex, MHIS, SNA, Laitumkhrah, Shillong +91-8794306293 -
2 Mr. Andrew Pyngrope East Khasi Hills DM&HO Office, Shillong +91-9856199257 -
3 Mr. Jason Mark West Khasi Hills DM&HO Office, Nongstoin +91-9856186094 -
4 Mr. Daniel Marbaniang Ri-Bhoi District DM&HO Office, Nongpoh +91-8730811035 -
5 Mrs. Prelene Marwein South West Khasi DM&HO Office, Mawkyrwat +91-9863073719 -
6 Ms. Riyooka Nongbri East Jaintia Hills DM&HO Office, Khliehriat +91-9856706477 -
7 Mr. Philemon Bamon West Jaintia Hills DM&HO Office, Jowai +91-9436345195 -
8 Ms. Shienty D Shira North Garo Hills - +91-7085946435 dmp[dot]ngh[at]mhis[dot]org[dot]in
9 Mr. Anupam ChMarak South Garo Hills DM&HO Office, Baghmara +91-9435550926 -
10 Mr. Sankar Hajong South West Garo DM&HO Office, Ampati +91-9863961535 -
11 Mr. Micky D Sangma East Garo Hills DM&HO Office, Williamnagar +91-9612885021 -
12 Ms. Vivian S ChMarak West Garo Hills DM&HO Office, Tura +91-9856447038 -