The success rate of any scheme depends on how it handles the complaints and grievances about the scheme. A process for handling the grievances can enhance outcome and give user the satisfaction that their complaints have been addressed, and there is greater possibility that it would be resolved as per the policies. For efficient and transparent settlement of issues between different stakeholders in MHIS (RSBY+UHIS), a web window on www.rsby.gov.in where anyone can send their complaints has been designed. Complaints would also come directly to District Key Manager (DKM)/State Nodal Agency (SNA) and Ministry of Labour and Employment (MoLE) from various Stakeholders such as Beneficiary/Hospital/IC/TPA/NGO or any other party.
The complaints will be referred to the concerned agency for Redressal within the prescribe time frame.
Methods to lodge complaint for Megha Health Insurance Scheme
Steps to register a complaint online
Step 1: Click on the following link
Step 2: Click on the link Central Grievance Redressal & Management System
Step 3: Click on the following Box, enter the required information and save before exit.
Step 4: Once the complaint is register you will receive a UCN number for your reference.
To check the status of your complaint you can click on the following link
- To address the Complaints & Grievances of the various Stakeholders (Beneficiary/Hospitals(Pvt/Public)/Insurance company/TPA and others), a Grievance Redressal Committees has been set in the State and in all the 11 District .
List of Contact Person for any Complaints and Grievances
|Sr.No||Contact person||District||Address||Contact Number|
|1||Ms. A. Alda Passi||Meghalaya||Dtr. Health Services, Health Complex, MHIS, SNA, Laitumkhrah, Shillong||+91-8794306293|
|2||Mr. Andrew Pyngrope||East Khasi Hills||DM&HO Office, Shillong||+91-9856199257|
|3||Mr. Jason Mark||West Khasi Hills||DM&HO Office, Nongstoin||+91-9856186094|
|4||Mr. Daniel Marbaniang||Ri-Bhoi District||DM&HO Office, Nongpoh||+91-8730811035|
|5||Mrs. Prelene Marwein||South West Khasi||DM&HO Office, Mawkyrwat||+91-9863073719|
|6||Ms. Riyooka Nongbri||East Jaintia Hills||DM&HO Office, Khliehriat||+91-9856706477|
|7||Mr. Philemon Bamon||West Jaintia Hills||DM&HO Office, Jowai||+91-9436345195|
|8||Mr. Fred R G Momin||North Garo Hills||DM&HO Office, Resulbelpara||+91-8794545484|
|9||Mr. Anupam ChMarak||South Garo Hills||DM&HO Office, Baghmara||+91-9435550926|
|10||Mr. Sankar Hajong||South West Garo||DM&HO Office, Ampati||+91-9863961535|
|11||Mr. Micky D Sangma||East Garo Hills||DM&HO Office, Williamnagar||+91-9612885021|
|12||Ms. Vivian S ChMarak||West Garo Hills||DM&HO Office, Tura||+91-9856447038|